Terms of Service

Last updated: 1 January 2026

1. Agreement to Terms

By signing a Master Service Agreement (MSA) with ZovanteFlow, making a payment, or using our client portal, you agree to be bound by these Terms of Service. These terms, together with your signed MSA, form the entire agreement between you and ZovanteFlow Ltd ("we", "us", "our"). If you do not agree, do not use our services.

2. Services Provided

ZovanteFlow provides Google Business Profile management services to UK businesses on a monthly subscription basis, following a one-time setup fee. The services you receive depend on the plan you have subscribed to. The confirmed scope is set out in your signed Master Service Agreement (MSA) and visible in your client portal.

Basic Plan includes:

Google Business Profile verification — we manage the full verification process with Google
Full profile optimisation — business description, categories, attributes, services, and photos configured for local search
24/7 automated monitoring with instant alerts if any unauthorised change is made to your listing
Automated monthly performance report delivered to your inbox (profile views, calls received, direction requests, search terms)
Access to your private client portal
Email support

Premium Plan includes everything in Basic, plus:

Review monitoring and management — monitoring across platforms, professional response templates, and review acquisition strategy
4 optimised Google posts per month published to your listing
Competitor visibility analysis
Photo and content updates to your profile
Priority phone and email support

Any services not listed under your specific plan are not included unless agreed in writing as a paid add-on.

3. What We Do Not Guarantee

Please read this section carefully. ZovanteFlow operates within Google's platforms. We have no affiliation with Google LLC and cannot control Google's systems, policies, or algorithms.

Rankings: We do not guarantee any specific position in Google Search or Google Maps. Local search rankings depend on many factors outside our control, including competitor activity, Google algorithm updates, and the age and authority of your listing.
Suspension prevention: We cannot guarantee that your Google Business Profile will not be suspended. Google may suspend listings for policy violations, algorithm changes, or reasons that are unclear even to listing owners. We will assist in reinstatement appeals, but we are not liable if a suspension occurs despite our best efforts.
Google algorithm changes: Google updates its local search algorithm regularly. Changes in your visibility, rankings, or call volume may result from algorithm updates entirely outside our control. Such changes do not constitute a failure of service on our part and are not grounds for a refund.
Leads or revenue: We do not guarantee a specific number of leads, calls, or revenue as a result of our services. Results vary by business type, location, competition, and market conditions.

4. Payment and Billing

A one-time setup fee is charged at the start of your engagement. Monthly subscription fees are billed automatically on the same calendar date each month. Payments are processed securely by DodoPayments. By providing your payment details, you authorise recurring charges until you cancel.

If a payment fails, we will notify you by email. Services may be suspended if payment is not received within 7 days of the due date. Reactivation of suspended services may incur an administration fee.

5. Chargebacks and Disputes

We take payment disputes seriously. Before initiating a chargeback with your bank or card issuer, you must contact us at will@zovanteflow.com and allow us 5 business days to resolve the issue. Chargebacks raised without prior contact may result in immediate termination of all services and referral to a debt recovery process. If a chargeback is found to be fraudulent or unjustified, you may be liable for the chargeback fee charged to us by DodoPayments.

6. Cancellation

You may cancel at any time by emailing will@zovanteflow.com or through your client portal. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused time within a paid month. The one-time setup fee is non-refundable once onboarding work has commenced.

7. Your Responsibilities

You agree to:

Provide accurate business information and respond to our requests within reasonable timeframes
Grant us the necessary access to your Google Business Profile to perform our services
Not take actions on your GBP that conflict with our optimisation work without informing us first
Comply with Google's Terms of Service, Policies, and Content Guidelines at all times

We are not liable for any adverse outcome caused by actions you take on your own GBP that conflict with our work.

8. Intellectual Property

All content, reports, and strategies produced by ZovanteFlow remain our intellectual property until full payment is received. Upon payment, you receive a non-exclusive, non-transferable licence to use them for your own business purposes.

9. Confidentiality

Both parties agree to keep confidential any proprietary information, business data, or client details shared during the course of the engagement, and not to disclose such information to third parties without prior written consent.

10. Limitation of Liability

To the maximum extent permitted by law, ZovanteFlow's total liability to you for any claim arising from or related to our services shall not exceed the total fees paid by you in the three months immediately preceding the claim. We shall not be liable for any indirect, incidental, special, or consequential losses, including but not limited to lost profits, lost revenue, or loss of business opportunity.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these Terms at any time. We will notify you of material changes by email or via your client portal. Continued use of our services after notification constitutes acceptance of the updated Terms.

13. Contact

For any questions about these Terms, please contact: will@zovanteflow.com